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Students taking a winter 2025 course will receive free textbooks. Those who pay their bill by December 20 will automatically have their textbooks shipped or eBooks emailed to them; after this date textbooks are available for pick-up in store. You do not have to place an order.

You do not need a username/password to place an order & it is not the same as your HVCC info. Add the items to your cart, checkout & a username/password will be emailed to you.

Store Policies

 RETURN POLICY

 

GENERAL INFORMATION:

  • All returns and exchanges MUST BE ACCOMPANIED by ORIGINAL SALES RECEIPT.

  • Refunds will be issued in the same form as original payment was made.

  • All returns and exchanges must be brought to the Bookstore Customer Service desk.  If other arrangments are required, please call 518-629-7157.

  • In addition to the above mentioned, for a refund to be issued, or an exchange made, the following conditions must be met:

TEXTBOOKS (REQUIRED)
 

  • Refunds can only be made during the two weeks following the start of the semester (one week for Summer and Sprint sessions).  For students with an official withdrawal form, change of schedule or course cancellation notice, refunds will be issued until four weeks after the first class of the semester.  (2 weeks for Summer and Sprint sessions).

  • No refunds will be given after this period.

  • To receive a full refund, book must not be marked or damaged in any way.  Books sold in sealed plastic, must be unopened.  Any discs or online access codes must be unused and in their original sealed pocket.  If the text is marked or damaged, the Bookstore reserves the right to refuse the return.  If such a book is accepted for return, you will receive "used" value for your text, which is 75% of the "new" price.
  • Textbooks purchased more than 2 weeks before the start of the semester are not eligible for return. 

 OPTIONAL TEXT (NON-REQUIRED):

  • Optional Books are returnable within 5 days of the original purchase and must be accompanied by a receipt.

TRADE BOOKS / REFERENCES (Test Review, Quick Study, etc.)

  • Not returnable unless defective.  Defective items may be returned for replacement within in 5 days of original purchase.

ELECTRONICS/COMPUTERS/BACKPACKS AND CALCULATORS:

  • These items are not returnable to the bookstore.  The manufacturer, however, will provide service or replacement for any defective merchandise.  Save the packaging, as it contains details on how to contact the manufacturer should the item be defective.  

CLOTHING, GENERAL MERCHANDISE AND SUPPLIES:

  • All other merchandise may be returned with sales receipt, in brand new condition, within 14 days of purchase.  Original packaging, if applicable, must be intact.

  • Special orders or clearance merchandise sales are final.